At TJ Frames, we are committed to providing you with high-quality products and a satisfactory shopping experience. However, due to the nature of our furniture and customization options, we have a strict refund and return policy outlined below.
1. Eligibility for Returns
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Non-Defective Products: We do not accept returns or exchanges for non-defective products. All sales are final.
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Defective or Damaged Items: If your item arrives damaged or defective, you must notify us within 48 hours of delivery to be eligible for a return or replacement.
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Proof of Damage: Clear photographs of the defect or damage and the original packaging must be provided.
2. Non-Returnable Items
The following items are not eligible for returns or refunds:
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Custom or made-to-order furniture.
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Products marked as “Final Sale” or “Clearance.”
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Items that have been assembled, used, or altered.
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Items without the original packaging or proof of purchase.
3. Refund Policy
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Refund Eligibility: Refunds are only issued for items that are defective or damaged upon arrival and cannot be repaired or replaced.
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Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10-15 business days to your original payment method.
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Non-Refundable Costs: Shipping fees, assembly charges, and any applicable taxes are non-refundable.
4. Return Process
If your return meets the criteria above:
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Contact Us: Reach out to our customer service team at given contact methods in contact page within 48 hours of receiving the item.
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Provide Documentation: Submit your proof of purchase, photographs of the damage/defect, and a description of the issue.
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Wait for Authorization: We will review your request and provide a Return Authorization Number if your return is approved.
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Shipping the Item Back: You are responsible for securely packaging the item and covering return shipping costs unless otherwise stated.
5. Cancellations
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Orders for custom or made-to-order furniture cannot be canceled once production has started.
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Standard orders can be canceled within 24 hours of placement. After this period, cancellations are subject to a 15% restocking fee.
6. Disclaimers
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Natural Variations: Slight variations in color, texture, or finish are normal for natural materials and are not considered defects.
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Inspection Upon Delivery: It is your responsibility to inspect all items upon delivery and report any issues immediately.
7. Contact Us
If you have any questions about our refund and return policy, please contact us at the given contact methods in contact page.